ADDRESS

CONTACT

HOURS

16621 Madison Avenue
Lakewood, Ohio 44107
Tuesday - Thursday
Friday - Saturday  
Sunday - Monday 
10 am - 9 pm
9 am - 5 pm
Closed

@2019 Blushing Beauty Cleveland

  Salon Policies

Appointments

Be sure to give yourself plenty of time to get to the salon,we have a private parking lot located behind the salon. Please arrive 10-15 minutes prior to your appointment to ensure you receive your full service, first time clients may be required to fill out a new client form and/or service waiver. This waiver is put in place to protect our staff and clients. Refusal to sign this waiver will result in your services not being completed until the waiver is signed. 

We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule and maintain your look. Your stylist will advise how often you should return to maintain your style in your consultation.

Late Policy

Please let us know if you are going to be late prior to your appointment time. If you are excessively late, please keep in mind that we may need to reschedule your appointment and charge a cancellation fee. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest's schedule that day. Please be aware in the unfortunate event that you are late, we cannot guarantee that your services will be performed that day. It could result in an incomplete service and affect the quality of your service, for which we do not ever feel comfortable doing. Clients who arrive late will be charged in full for their originally scheduled session, ex: If a guest is too late to for their scheduled all over color, and there is only enough time to do a root retouch, the guest will still be charged the original all over color pricing. Punctuality ensures that you will receive the absolute highest quality service for yourself and other guests and helps you to receive the outstanding experience. 

If your stylist is running behind for your appointment because of tardy guests, a lengthy blowdry, or an extensive color service, you will be notified immediately prior to arriving at the salon and a complimentary deep conditioning service will added to your next appointment.

Cancellation

Your appointment is very important to us, we understand that schedule adjustments are necessary; Therefore we respectfully request at least 24 hours notice for cancellations. Cancellations made less than 24 hours from scheduled service will result in being charged a cancellation fee. Late appointments in excess of 15 minutes and no shows will be considered cancellations as defined above. This policy is in place out of respect for our stylists and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot. We understand life happens, and request that sick clients stay home. 

Please be sure to leave a voicemail on days we are closed

No Shows

You will be charged a cancellation fee that must be paid prior to reserving another appointment. In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.

Bridal Parties

Bridal Parties are handled via email to ensure all information is kept organized. A contract and deposit is necessary to hold the wedding date, no exceptions. Refer to our bridal page for up to date information.

Special Occasion

Appointments scheduled for small weddings and proms requires a 50% deposit when booked.

Walk-In Appointments

We welcome walk-in guests! However, if availability is limited, you may have a waiting period or need to schedule an appointment.

Child Policy

Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We feel as a business, children who visit the salon during their parents' appointments or children who are unattended in the waiting area pose a safety issue. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated. During their appointment, children need to be able to sit still so that the stylist can perform a quality service. We also do not offer discounted pricing for children's services, our services are based upon the length, density of hair, and the amount of time required to perform said service. 

Pricing & Forms of Payment

Prices listed in the Service Menu on our website are base prices. The price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your hair. Your stylist will inform you of the price before she/he begins your service. Payment for salon services is expected to be paid at the time of service. We are constantly expanding our services to bring you the latest and greatest. We reserve the right to change prices and services at any time without notification. We accept Visa, MasterCard, Discover, American Express, KB Salon Gift Cards/Certificates, cash and check.

Confidentiality and Privacy Policy

We believe that every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential, as will your hair history forms. We do not disclose any personal information obtained about you from this website to third parties except when we need to do so. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

 

Service Satisfaction

All stylists strive to ensure our clients happiness and satisfaction. We do not give refunds. If you are not entirely satisfied with your color and cutting service, please call and schedule a complimentary adjustment within seven days. The adjustment policy doesn’t cover a change in the style or color. Full service price applies after seven days. BB Salon will not be liable nor redo hair color that has been done outside of our salon. Corrective color usually requires more than one service to achieve desired results. Because of the nature of home-coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon. 

 

Return Policy

All haircare products are returnable up to 90 days.

We will exchange product as long as it is lightly used (3-5 uses), with proof of purchase. We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 90 days and as long as item is not expired. If your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only.

 

Confirmation Texts & Emails

As a courtesy, we make every effort to notify you of your appointment date and time.  You will receive an email or text message to confirm your service prior to your appointment. Our system will send you 3 separate reminder email/texts. Once when you book the appointment, then 72 hours before the appointment, then 48 hours before, to give you plenty of time to notify us if you need to cancel/reschedule. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago.  However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed to avoid late arrivals, missed appointments, and potential cancellation fees. 

Jewelry & Personal Items

We cannot be responsible for loss or damage to personal articles, including clothing, jewelry, phones, and accessories.

 

 

Blushing Beauty Salon reserves the right to refuse service to any client for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.

By making or submitting an appointment request, you are agreeing to these terms and conditions above.